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Frequenly Asked Questions

Frequently Asked Questions

We offer a range of services including personal care, companionship, wellness check-ins, 24/7 support, and specialized care for advanced needs. Each plan can be customized to meet individual client needs.

Yes, all our caregivers are certified, trained, and experienced in elder care. They undergo continuous training to provide the highest quality of care with compassion and expertise. We perform a  background check and drug testing of all our caregivers.

Our team will consult with you to assess your specific needs and recommend a care plan that best fits your needs. We’re here to answer any questions and make adjustments as necessary to make your non-medical care cost-effective and adaptive.

Absolutely. We understand that needs can change over time. We work with families to make any necessary adjustments to ensure the highest level of comfort and support. Contact our office to find the right caregiver for your needs. If your caregiver is not the right fit, you can try someone new. 

Yes, we offer 24/7 support for clients who require around-the-clock care and monitoring. Our caregivers are available at any time to provide assistance and ensure safety and comfort.

We follow strict protocols to protect client privacy and ensure safety at all times. Our caregivers are trained in confidentiality, and we use secure systems to manage client information.

About Companions & Home Helpers Services

Yes, we have a 4-hour minimum per shift policy. However, there is no commitment and you can cancel services at any time.

Yes, you need to sign a contract to receive services. Our CT Department of Consumer Protection Registration number is #HCA.0000234. We are available to you at your convenience and there is no long-term commitment.

Our caregivers are our employees on our payroll and receive a W2 form at the end of the year. They are covered under our liability insurance. We take care of payroll taxes and worker’s compensation insurance.

Depending on your location in Connecticut, we can get you started with our services within at least 48 hours’ notice to send a qualified caregiver.

We accept payment from Long Term Care Insurance, personal check or money orders. We are also a provider with the Connecticut Home Care Program for Elders.

We carry Worker’s Compensation, Liability, Auto Insurance and Fidelity Bond.

We perform monthly national background checks, thoroughly review employment history and professional references.

Contact our office If any issues arise between our clients and caregivers. We are happy to change your caregiver so you are paired with the right professional for your needs.

Have questions or need assistance? Our dedicated team is here to help you every step of the way. Reach out today, and let’s start a conversation

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